When it comes to selling your product, it is not only about what you are selling, but how you are selling it!
A good in-store customer experience will result in the customer buying more than intended and coming back for more.
Here are 5 simple tips that you can implement to exceed customer expectations:
1.Train your employees to be friendly and approachable:
A smiling and friendly sales representative is not just able to sell but also upsell.
2. Improve speed and increase efficiency:
Customers don’t like to be waited on. Be quick in immediate assistance and gratification to help them make the right purchase.
3. Reward with vouchers and discounts:
Offer extra discounts and coupons for regular customers to keep them happy. You can also give free samples of newly launched products.
4. Play light and happy music:
It has been scientifically proven that customers tend to buy more when happy music is played in the store. In addition, ensure that the music is not loud and disruptive, that is, customers should not have to raise their voice to talk.
5. Place comfy furniture:
Bring in cozy armchairs for the customers to a break or relax while exploring different products.
These tips will entail a positive and lively experience for your customer, which is instrumental to help retain clients, increase sales conversions and return-customer rates.